FAQ Introduction Author: Paul Bergstrom Last Update: Sep 21, 2006

CESCO BRASS has maintained a Toll Free HOT LINE for many years.

Our know-how is based on countless telephone conversations and field contacts involving the products that CESCO has designed, manufactured, and sold to the trade for a century.

Our primary business is toilet tank fixtures, fittings, and trim -- and always has been. CESCO's "new generation anti-siphon fill valves" (ballcocks) were developed
in response to customers' suggestions, positive feedback, complaints, and our thorough testing and evaluation of malfunctioning returned goods.

We carefully executed the design, development, and field testing of all new product prototypes to ensure that new products would: Add performance benefits under the most demanding conditions Reduce and simplify maintenance requirements Improve reliability and extend life service Protect pipes from damage Conform to all code requirements This is not intended to be a comprehensive or authoritative "how-to" manual for diagnosing and fixing malfunctioning gravity flow toilets.

We are still learning from some of the best service-oriented plumbers who deal every day with the complex problems of plumbing systems. Based on our experience, Common Troubleshooting Steps and some Frequently Asked Questions are listed below that relate to design, operating principles, installation, and maintenance factors. Since much of our knowledge derives from past feedback from professional plumbers and other plumbing maintenance personnel, we encourage your e-mail response, phone calls, or letters. We will listen.

With toilets accounting for as much as half of all residential water consumption, it is somewhat amazing that these frequently used, inherently automatic devices function so reliably (with limited attention) every day in a wide range of conditions.

Internal or external leakage is not always easy to detect and all malfunctions should be fixed without delay to avoid excessive water usage, to prevent potential damage to supply piping systems & building structures, to maintain sanitary conditions, and to eliminate nuisance noises.

In simple terms, it does not pay to ignore your toilet, yet people often tolerate a malfunctioning toilet until leaks and noises can no longer be ignored. Wait too long and it may be necessary to call a plumber, a carpenter, and a physician.