What People Say Last Update: Sep 18, 2007

CBL Logo click to enlarge

We hear from customers all the time, here is what a few of them have said...

[From New York]
"I received the replacement parts that you sent, and they solved the problem instantly. Thank you very much for your patience and kindness in helping me. It's very satisfying to keep your well-made brass work functioning, rather than replacing it with a short-lived plastic version; and it's nice to know that there are still firms like yours, that care about the people who use their products."

[From Massachusetts]
"I have four of your Burlington #20R ballcocks in my apartments and my own residence. The reason I use them is the ease of repairing them. I now am having a problem finding parts such as seats and washers which are the only parts needed to keep them operating properly. I would like to know where in this area I can buy parts. I am not just a homeowner trying to fix things myself. I am a master plumber who happens to be a homeowner."

[From Missouri]
"...One of my responsibilities prior to my retirement was to oversee my company's customer service activity. I learned that a fine product cannot take the place of a customer's problem, particularly when the customer is scratching his head as I was last week. Thank you for going that extra mile and going far beyond the ordinary response by giving me first class service. It was appreciated, and I am very grateful."

[From Illinois]
"It's nice to know that there still is a company that cares about quality. Thank you for making such a well designed and great performing product."

[From Texas]
“…we are confident that we can install your products in our customers’ homes and businesses and rest assured these products will work properly for years to come with little or no problems.”

[From Illinois]
“…Good value. It is nice to know that there are still a few manufacturers who care about what the tradesmen think. Overall, I think you have come up with a quality replacement that is far superior to the OEM parts.”

[From New York]
“…For the first time in years the toilet works properly. There is adequate washdown after flushing and the valve closes, as it should. I no longer believe I will have to replace the toilet, since it functions well now.”

[From  New Jersey]
“…the valve works perfectly. Both your service and your product are exemplary! I installed your retrofit ballcock valve …It was an easy installation.”

[From Florida]
“…the installation took only 15 minutes, and the toilet now works much better and is quieter than it had been with the original fill valve.”

[From Maryland; an end-user that also ordered a Scovill Pro Plumb 4-Pack]
"Thanks for double checking on my order of 25 brass coupling nuts (P/N
000-7116) and offering to split the order quantity.  I did assume 25 was
the minimum order so I found other people interested in the brass
coupling nuts.  Actually 2 of the people I work with, recently had
problems in their homes from leaking nylon coupling nuts so I had no
difficulty finding interested people to split the order with.  Please
keep the order unchanged.  I may even get other people interested in
your products.
Thanks for your help."

[From California]
"...I was amazed to find that the noise that I had gotten used to was gone. This new assembly was noticeably quieter and smoother operating. I never realized that this product could make such a difference.”